Quality

Our Process Methodology

Our outsourcing methodology is built on a sound foundation, which enables the flexibility required to assimilate into divergent client environments with minimal disruption. Focus is given on seeking out qualified resources both from within and outside the firm. Through formalized workflows, employees execute plans that are documented, efficient and effective.

Our outsourcing methodologies assure that all processes are planned, documented and implemented according to plan. Each process is scrutinized through ContaXion management review process assuring that quality is aligned with our organizational goals and standards. Upon approval, ContaXion employees receive formalized training on the process.

ContaXion outsourcing services are therefore not just fast, they meet high standards. That's because quality control is a central part of what we do at our facilities. We constantly monitor the standards and policies the professionals at the facility work undertake, to make sure they keep pace with changing conditions.

This commitment to quality translates not only into timely and accurate work, but also into a value-added proactive approach to problem solving.

Our People

People are the most critical component of our quality delivery mechanism. We hire best-of-breed talent, train them assiduously and provide them with a winning and growth-oriented work culture that emphasizes learning, achievement, best practices and attractive reward schemes. We encourage entrepreneurial managerial talent and the ownership of responsibility.

• All team members are selected strictly based on established criteria considering customer's requirements.
• We look for folks with the kind of skill, interests and background that would be an asset for your kind of business.
• Candidates are screened for English, Dutch, Spanish, French, Italian and Portuguese, language skills, both written and spoken, as well as pressure taking capabilities.
• Ongoing training is part of our strategy to build a base of highly effective and efficient team of CRM professionals.
• Extensively trained in the following areas:

• Customer oriented Telephone skills
• Computer skills
• Administrative skills
• CRM
• Data entry

Diversity

Global diversity is affecting everyone in business. That’s why ContaXion offers a globally diverse staff, one that is prepared to meet the needs of our clients.

We are located in Curacao; Netherlands Antilles:

Flexibility

ContaXion has based its reputation on being the most flexible and client responsive outsource provider. By understanding your business and with a staff drawn from a well-educated, globally diverse population, we provide more flexible problem solving and higher quality customer service. No matter how complicated a program becomes, ContaXion can handle it, reflecting well on our clients and helping them build their brands. We become a virtual extension of our clients for customer care, acquisition, retention and satisfaction programs.

Stability

With a strong management team, we offer a high level of expertise in managing customer care, customer acquisition, up sells, cross-sells and third party verification. Our technical staff, with multiple years of call center experience, implements the most sophisticated technologies. The result is a stable company, one that clients want to establish a long-term business relationship with.

Process specific training

State-of-the-art in-house training facility takes care of training modules which covers

• Quality
• Customer Service
• Corporate Culture
• Spoken and written English, Dutch, English, Spanish, French, Italian and Portuguese.
• Skill Enhancement
• Development of Aptitude

Technology

The infrastructure has been designed to provide redundancy in the network and equipment; ability to integrate / manage all technologies. Best in Class Equipment; have been used to provide uninterrupted, quality service to the customer.

Our infrastructure is based on the newest VoIP technology, integrating voice and data to achieve the highest efficiency.

In order to meet today’s demanding call center requirements ContaXion has developed substantial technology capabilities, including Internet enabled workstations for today’s multi-channel contacts.

For optimal efficiency, our technical staff develops our programs in-house to meet your requirements. Our technology foundation is state of the art to provide optimal efficiency to our clients.

Our technical experts are specialists with multiple years of call center technology experience and are focused on program requirements, accuracy, quality, and system's effectiveness. ContaXion technology is state-of-the-art, giving you the leading edge in your customer program.